Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research and write about casinos not on GamStop for readers in Great Britain, and a fair share of what we publish gets corrected, sharpened or expanded because a reader emailed us first. If you have spotted an out-of-date bonus term, want a payment method checked for UK availability, or need pointing towards gambling support, write to us at [email protected].
One thing to be clear about before you write. We are an independent comparison and review publisher. We are not a casino, we do not hold player funds, and we cannot access, unlock, credit or close an account at any operator. If your issue is with a specific site, the section on complaints below explains the route that actually works.
How to reach the editorial team
Email is the only channel we run. It gives us a written record, it lets us check claims before replying, and it means nobody is pressured into a quick answer about money or gambling harm. We aim to reply within two working days, Monday to Friday. Complex corrections that need us to re-check an operator's terms can take longer, and we will tell you if that is the case rather than leaving you waiting.
A useful message usually includes:
- The page you are writing about — the URL, or the heading you were reading.
- The casino name, if your point concerns a specific operator such as Betmica, Kikibet or Betninja.
- What you saw instead — the wagering requirement shown at signup, the withdrawal limit in the cashier, the currency your account was opened in.
- A screenshot or the exact wording from the operator's terms page, where you have it. Advertised offers change without notice, and dated evidence is what lets us update a page quickly.
Please do not send us passwords, full card numbers, copies of your passport or driving licence, or bank statements. We never need them, and we do not want them. If an operator has asked you for source-of-funds documents, send those to the operator through its own verification portal, not to us.
How we are funded, and what that changes
Some of the links on this site are commercial. If you open an account with an operator after clicking through from one of our pages, the publisher may receive a commission. That arrangement pays for the research; it does not buy a position in a list. Ranking and editorial ratings are set by us, and an operator cannot pay to move up, to have a limitation removed, or to have a critical paragraph deleted. If you think a review reads as though it was written to order, say so in your email and quote the line. We would rather argue about it than have it sit there unchallenged.
Questions we get most often, and where the answers live
Three subjects account for most of the post: bonus terms, payments, and what happens when a withdrawal stalls. Here is the short version of each, so you can decide whether you need to email at all.
Bonuses, wagering and the conditions people miss
Most of the headline offers on our list of researched non GamStop casinos are percentage deposit matches with free spins attached. Betmica advertises 570% up to £5,700 plus 270 free spins, Kikibet 350% up to £5,555 with 300 free spins, and Betninja £1,000 plus 100 free spins for new players. Those are advertised figures taken from the operators' own promotional pages, not amounts we have received, and every one of them carries conditions that decide whether the offer is worth anything to you:
- Wagering requirements — the multiple of bonus (sometimes bonus plus deposit) you must stake before a withdrawal is possible. A 40x requirement on a £100 bonus means £4,000 of turnover.
- Game contribution — slots typically count 100%, while blackjack, roulette and baccarat often contribute 10% or nothing at all. Clearing a bonus on table games can be mathematically impossible.
- Maximum bonus bet — a per-spin cap, commonly a few pounds. Breaching it can void the balance entirely.
- Expiry — bonus funds and free spins usually lapse within days or weeks.
- Cashout limits — winnings from a bonus or from no-deposit spins are frequently capped, so a large advertised maximum does not mean a large withdrawable one.
Cashback offers, such as the 25% cashback Rivo pairs with its slots welcome package, and loyalty schemes follow the same logic: read the wagering and the cap before the headline percentage. If a term on one of our pages no longer matches what the operator shows, tell us and we will date-check it.
Payments, currency and fees
We are asked constantly whether a given method works for British customers. We verify availability rather than assume it, and availability shifts. Broadly, this is the landscape at offshore sites:
| Method | What to check before using it |
|---|---|
| Debit cards | Whether your bank permits gambling transactions at all; UK credit cards cannot be used for gambling. Some issuers block offshore merchants. |
| Bank transfer | Slowest route, often used for larger withdrawals. Check minimum and maximum amounts and whether the receiving name must match your account. |
| E-wallets | Usually the quickest payout, but wallet providers set their own restrictions on gambling merchants. PayPal is rarely offered by sites outside Great Britain's licensing regime — do not assume it is available. |
| Prepaid vouchers | Deposit-only in most cases, meaning you need a second method to be paid. |
| Cryptocurrency | Common at offshore casinos, including poker-focused sites such as CoinPoker. Price movement between deposit and withdrawal is a real cost, and you carry it. |
Ask about GBP accounts specifically. Several of the offers above are advertised in euros — WinnerIsland up to €1,000, Smash Casino up to €10,000, Nightluck's €6,400 package — which points to euro-denominated wallets. If your account currency is not sterling, every deposit and withdrawal may attract a conversion charge from the casino, your bank, or both, and the rate applied is the operator's, not the mid-market one. Minimum deposits, payment processing fees and withdrawal limits vary per operator and per method; check them in the cashier, not in the marketing.
Withdrawals, verification and stalled payouts
The single most common complaint we receive concerns a withdrawal that has not arrived. Before you email us, check the three things that explain most delays: whether identity verification (KYC) is complete, whether the operator has requested source-of-funds evidence, and whether a weekly or monthly withdrawal limit is throttling the payment into instalments. Advertised processing times are the operator's own claim and exclude the review period.
We cannot recover funds or force a payment. What we can do is record the case. If several readers report the same pattern at the same operator, that is evidence, and it changes what we publish about that site.
Complaints about an operator: the order to work through
- Raise it in writing with the casino's support team and keep the ticket reference. Live chat transcripts should be emailed to yourself.
- Escalate internally through the operator's formal complaints procedure, which its terms must set out.
- If unresolved, take it to the alternative dispute resolution body named in those terms, or to the overseas regulator that issued the licence — often Curaçao for sites of this type.
- Tell us what happened. We will not act as your representative, but we will look at whether our coverage of that operator needs revising.
Sports betting and the other products these sites run
Several operators we cover run a sportsbook alongside the casino, and readers sometimes contact us assuming the rules carry across. They often do not. Sportsbook free bets tend to use minimum qualifying odds, commonly around 1.50 in decimal terms, rather than wagering multiples; accumulators, bet builders, in-play markets, cash-out and esports each have their own exclusions. Where a site operates a shared wallet across casino and sportsbook, a casino bonus may lock the whole balance, including funds you intended to stake on football. If you have found a shared-wallet term that traps money in a way our page does not mention, that is exactly the sort of correction worth sending.
Likewise, poker rooms and live dealer suites sit under different promotional terms from the slot lobby. Live blackjack, roulette and baccarat almost always contribute less to wagering than slots do, and progressive jackpot games are sometimes excluded from bonus play altogether. RTP and volatility figures come from the software providers, not from us, and we do not test game outcomes.
Eligibility, regulation and what we will not help with
You must be 18 or over to gamble in Great Britain. The sites covered here are licensed overseas rather than by the Gambling Commission, so they are not part of the GamStop self-exclusion scheme and the consumer protections that come with a Commission licence — including its complaints and dispute framework — do not apply in the same way. Accepting British customers is not the same as being authorised to serve them, and we say so plainly on our review pages. Regulation also differs across the UK: the Commission's remit covers Great Britain, while Northern Ireland operates under separate gambling legislation.
There are things we will not do, and asking will not change the answer:
- We cannot remove you from GamStop, shorten an exclusion period, or help you register at a site while excluded. Exclusions run for a minimum of six months, and there is no reversal before the period ends.
- We cannot intervene in an account dispute, verification decision or confiscated balance.
- We do not offer betting tips, systems or predictions, and we do not present gambling as a way to make money or fix a financial problem.
If gambling has stopped being something you control, that is worth acting on today rather than after the next deposit. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat on its website. Deposit and loss limits, time-outs and self-exclusion at operator level are all worth setting, and blocking software such as Gamban or a bank-level gambling block adds a barrier that does not rely on willpower in the moment. Mention support in your email if you would like us to point you to further resources — nobody on our team will question why you asked.
Corrections, sources and press enquiries
Our pages are researched from operator terms, licensing registers and public regulator information, and each is given a fact-check date. We do not deposit, play or withdraw at the sites we write about, so nothing here is presented as a tested result; editorial ratings are our own judgement, not customer review scores. If a rating or a ranking looks wrong to you, tell us which criterion you think we have misweighted.
Operators and agencies are welcome to write in about factual inaccuracies, and we will correct anything we get wrong. What we will not do is remove documented limitations, soften a rating, or publish supplied copy as editorial. Please put the specific claim and your evidence in the body of the email rather than attaching an unsolicited deck.
Whatever the reason, [email protected] reaches a person. Tell us what you were trying to find out and where the page let you down, and we will take it from there.